|Ruta principal||Fráncfort del Meno a Berlín Brandenburg|
|Aeropuertos en los que opera||198|
|Aeropuerto principal||Fráncfort del Meno|
Desventajas: Unable to travel due to Corona restrictions, company would not refund ticket.
Ventajas: Customer service by the crew
Desventajas: Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad....
Ventajas: yes great
Desventajas: seats and cleaness
Ventajas: Comfortable seats
Ventajas: Very nice and friendly service
Desventajas: Todo muy bien
Desventajas: Todo muy bien
Ventajas: Very friendly and helpful
Desventajas: Boarding could be better organized
Ventajas: Crew , good
Seats o paid for it to have it good legroom
Desventajas: Sure Manu of them was unhappy For them delay and flght about 1 hour Then our flights was cancelled on transit stop From Chicago to Detroit
Ventajas: I paid for seats
Desventajas: Sure many
Desventajas: Staff does not understand regulation
Ventajas: The food was great, and the tinted windows allowed me to sleep!
Ventajas: The crew was awsome
Desventajas: The food
Ventajas: The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable.
The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!
Desventajas: The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves
Ventajas: It's good to flight public transit long time I'm the food is really bad pouring food
Desventajas: Flight was cancelled and never got money back
Desventajas: Never returned my money when the flight was canceled
Desventajas: not enough food
Ventajas: Crew was friendly, but dis not show Seating flexibility based on passengers spacing
Ventajas: Nothing . Flight was cancelled
Desventajas: Refund people money
Desventajas: Flight was cancelled
Ventajas: I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee
Desventajas: Hire better competent people!
Ventajas: The Food and Service was good.
Desventajas: All good!
Ventajas: Crew was professional and helpful.
Desventajas: The seat was narrow for business class.
Ventajas: Crew was professional and helpful.
Desventajas: Seat was narrow for business class.
Desventajas: It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers!
Ventajas: I was not allowed to board the flight.
Desventajas: Consistency of communication online and at the airline counter about who is able to fly right now.
Ventajas: Was put in German Airport jail
Desventajas: See above. United sold me a ticket they knew would get me sent back after being detained
Ventajas: Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more.
Desventajas: United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable
Ventajas: The crew positive attitude
Desventajas: We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board
Ventajas: Very friendly crew, very clean cabin, very comfortable seats
Ventajas: I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!
Desventajas: Honestly nothing I was really happy with my flight!!!
Ventajas: Wide choice of movies and entertainment
Desventajas: Better menu options and in-flight service
Ventajas: The audacity of your gross negligence in a time of global pandemic.
Desventajas: Any semblance of social responsibility or ethical behavior.
Desventajas: A controlar las personas en cuánto al ruido porque puede ser molesto ya qué el viaje es un poco largo y la comida no es sana siempre dan lo mismo
Ventajas: Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket.
Ventajas: I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me.
Desventajas: Same airline coming from one place have different methods it’s a bit confusing.
Ventajas: We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good.
Desventajas: Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off.
Desventajas: Racists bastards!
Ventajas: The crew was amazing
Desventajas: The WiFi
Ventajas: Vegetarian option of the food. Constant hydration
Desventajas: Very cramped seating, the 5 hour layover in Frankfort was rough,
When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately
Desventajas: Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up
Desventajas: El sistema de entretenimiento es viejo del 747 no funciona. La variedad de películas es muy pobre, comparado con otras aerolíneas.
También la comida fue mediocre a mala.
Ventajas: Easy boarding process
Desventajas: Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep
Ventajas: Nice crew
Desventajas: More comfortable seats
Ventajas: Nice crew great sitting
Desventajas: Boarding has always been slow with this trip.... disorganized
Ventajas: quality of plane
Desventajas: check in takes 30 minutes since my visa was in old passport
Desventajas: Internet speed is weak.
Desventajas: With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals
Ventajas: I didn’t even catch this flight - the connection time was impossible causing unnecessary stress!!! Just don’t sell this ticket which such a tight connection.
Desventajas: Don’t sell an unrealistic connection time
Ventajas: I missed my flight.
Desventajas: Helped me get a different flight. I got zero help getting another flight. Or any credit.
Ventajas: This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states!
Thank you to flight crew and men and women at the ticket counters!!
Desventajas: If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!
Ventajas: comfortable seats, quick flight
Desventajas: in-seat entertainment and a full salami sandwich instead of half for snack
Ventajas: Good food, service, and entertainment
Desventajas: The seats are not very cushioned
Ventajas: amazing and great customer service
Ventajas: Friendly and great service. Flight attendants like their job. Food was good. Flight on time
Desventajas: More legroom