|Ruta principal||Bangkok Suvarnabhumi a Colombo Aeropuerto Internacional Bandaranaike|
|Aeropuertos en los que opera||41|
|Aeropuerto principal||Colombo Aeropuerto Internacional Bandaranaike|
Ventajas: The crew
Desventajas: The food
Ventajas: The crew and the selection of movies
Desventajas: The food
Ventajas: Quality of food, great wine.
Desventajas: Check-in Colombo was chaotic, no supervisor on duty to help organize the passengers
Ventajas: Best Airline and services
Desventajas: Best Airline and services
Desventajas: UNCOMFORTABLE SEAT IS BUSINESS CLASS, VERY OLD AIRCRAFT. LAZY CREW, ASKE FOR A BLANKET AND TOOK 2 HRS TO GET ONE ONA 4 HR FLIGHT
Okay but not great.
Ventajas: Staff were very friendly apart from the check in guy (Saudi) I assume. Food was okish, Seating was average.
Desventajas: Plane had an awful smell upon entry. This was on both legs of the journey.
Ventajas: I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice.
Desventajas: This leg was pretty much ok. Took an hour + to receive my baggage.
Ventajas: Crew was welcoming and considerate. Breakfast food selection was good and tasty. Entertainment system is great.
Desventajas: Old old plane with the most uncomfortable seats - hard lumbar and head support. Good leg room. It was a 3.5 hour flight, so it was manageable. Had to use my next pillow during hour 3.
Ventajas: Crew was amazing
Desventajas: Seat was very uncomfortable
Ventajas: It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines.
Desventajas: Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck.
Desventajas: Need better training.
Ventajas: The food was really good. Had the chicken sausage with pasta and mushroom.
Desventajas: After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck.
Ventajas: In row 27 window seat. Had a great view of the Maldives.
Desventajas: The entertainment.
Desventajas: Free internet
Ventajas: Crews were nice
Desventajas: Better movies and free internet in flight
Desventajas: The OnAir WiFi should hv been free like Emirates for Loyalty members
Better movies & other in flight entertainment
Ventajas: Boarding on time
Desventajas: Better onboard service
Ventajas: Everything was great!
Ventajas: Crew was excellent as always with the Sri Lankan hospitality.
Desventajas: It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating.
Ventajas: Crew was great. Lots of leg room
Desventajas: Many screens weren't working properly
Ventajas: Lots of leg room
Desventajas: Food. Screens weren't working properly
Ventajas: They loose my luggage
Desventajas: They loose my luggage
Ventajas: They lose my luggage
Desventajas: They loose my luggage
Ventajas: Boarding and landing
Desventajas: Food should be made With less spice more blend.
Desventajas: Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel.
Ventajas: Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one.
Desventajas: In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made.
Ventajas: The seats and Inflight entertainment was excellent.
Desventajas: Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight.
Desventajas: Plane was too cold. Asked staff to adjust but still to cold.
Ventajas: Had more room than on BA flight to London
Desventajas: Poor selection of entertainment. Some features, such as the flight tracker, didn’t work
Ventajas: Short flight
Desventajas: Coffee wasnt an option! The staff looked tired and bored.
Desventajas: The airplane is old!
Ventajas: Very friendly and attentive crew. Good entertainment options.
Desventajas: Business class seat is OK, not great - fine for 3.5 hour flight
Ventajas: Not bad comparatively morning flt kolkata to cmb.crew is good.clean
Ventajas: In economy class good enough leg space when compared to other airlines.
Desventajas: Head phones connections does not work most of the time.
Ventajas: The staff was very helpings .
Desventajas: The way they are Waigh the luggage was like weighing gold.
Disappointed at first
Ventajas: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.
Desventajas: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.
Ventajas: Inflight Entertainment and seats.
Ventajas: Good seats with leg room.
Ventajas: Flight Crew was excellent
Ventajas: Super on time
Ventajas: Plenty of leg room.
Ventajas: Fast and efficient.
Ventajas: Enjoyed the tasty food.
Desventajas: gaps between seats were unbearable and have to think twice whether to travel again UL 208.
Ventajas: Crew was that much friendly.
Desventajas: Not mine type food (just a suggestion please to have sri lankan varities)
Great flight and service
Ventajas: Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.
Desventajas: Need more movie options. Presently 95% movies are one or more year old.
Great crew - small seats!
Ventajas: Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful.
Desventajas: Seat was crazy small! Couldn't even cross my legs.
Ventajas: Good value
Ventajas: The crew were lovely. Great service from crew and good food.
Desventajas: The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together.
Desventajas: Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps.
Ventajas: I have found Sri Lankan staff to be most friendly and accommodative.
Very disorganized boarding Poor customer service
Desventajas: Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again.
Desventajas: Airport (Guangzhou) very confusing...not fault of airlines; whoever designed the airport in GZ should go back to school
Flight delayed 45 minutes
First & last flight with this airline
Ventajas: Uniform of the crew is nice.
Desventajas: The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!
Good experience , only connectivity poor
Ventajas: Food , cleaning,
Desventajas: Connectivity as we have to wait 7!hours @ Colombo airport
Safety Not The Most Important
Desventajas: Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats.